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Frequently Asked Questions

Click on the question of interest to obtain for information.  You can use your browser's “Back” button to get back to this list.

  1. What’s Enetics policy on providing On-Site technical support?
  2. What’s the best way to be sure that I’m going to get the time and attention I want from Enetics Technical Staff?
  3. What kind of warranty does Enetics offer on its products?
  4. Is training available for Enetics software?
  5. How does Enetics handle distribution and upgrades of its software products?
  6. How is Enetics software licensed?
  7. Is Enetics software copy protected?
  8. How much storage capacity is there in a PowerNode Recorder?
  9. What type of central database is used with your PowerScape System?
  10. How does SPEED™ (NIALMS) work?
  11. What kind of accuracy can I expect from SPEED™?
  12. How do I backup (or archive, or export) my Enetics’ database?
  13. How do I move a SPEED™ recorder from one house to another?
  14. How do I replace the recorder on a building with a different recorder?
  15. What are the methods and techniques used to name loads found by SPEED™?
  16. What does the SPEED™ algorithm human interface look like?
  17. Error message: Cannot locate file WS@_32.dll or WS@HELP.dll

Q:  What’s Enetics policy on providing On-Site technical support?

A:  Enetics’ technical staff are available to travel to your site to provide technical support for your specific application.  Contact Enetics sales department for more details.


Q:  What’s the best way to be sure that I’m going to get the time and attention I want from Enetics Technical Staff?

A:  Phone-based installation assistance for Enetics’ software and hardware products is provided to our customers without charge.  After installation, you may want to consider an Enetics training program to get your staff up to speed quickly on operation of our technology.  Manuals are always provided for both the hardware and software; and will answer most of what is taught in training Enetics but, of course, the interaction is always valuable.

Enetics also offers a comprehensive Technical Support package that provides unlimited telephone support for standard use and operation of our products along with no-charge software updates for a period of one-year from date of purchase.  Technical support packages can be optimized to provide just the type of support you need; contact Enetics sales to discuss the details of your support requirements.


Q:  What kind of warranty does Enetics offer on its products?

A:  Enetics offers a 3 year warranty that provides repair or replacement of any product that fails as a result of a manufacturing defect.  See the complete text of Enetics’ warranty for further details.


Q:  Is training available for Enetics software?

A:  Enetics’ technical staff can provide software training to your organization at your location, at our offices in Victor, N.Y. or, for limited specific questions, over the phone.  Contact Enetics’ Sales for more information.


Q:  How does Enetics handle distribution and upgrades of its software products?

A:  Enetics offers a comprehensive Software Maintenance package that ensures our customers will always have the very latest software versions running in their application.


Q:  How is Enetics software licensed?

A:  Much of Enetics’ software is licensed to the end-user for her/his own use without cost while other software products are licensed for a fee.  In either case, Enetics’ Software is provided under a nontransferable license to use the software program on a single computing machine under the terms stated in the Enetics’ License Agreement. Title and ownership of the Program and of the copyright in the Program remain with Enetics.


Q:  Is Enetics software copy protected?

A:  In many cases, Enetics software products require that the user obtain a Confirmation Number from Enetics at the time of installation.  The confirmation number is unique to a given machine, so a new confirmation number is required each time the software is installed on a different computer.  Software licensed to the end user without charge does not require a confirmation number at installation.
To obtain a Confirmation Number, the user begins the installation process and is presented with a “product number” on the Confirmation Number input screen.  The user calls Enetics and provides the product number; Enetics’ personnel then provide the user with the confirmation number which the user enters in the field provided and the installation process continues.


Q:  How much storage capacity is there in a PowerNode Recorder

A:  Enetics uses an efficient technique for optimizing memory usage in its recorders.  If the user chooses to record all 117 parameters, and selects 15 minute interval data, the recorder has enough internal memory to hold over 4 months of recorded data.  Normally the data would be uploaded to the central database much more frequently than would be required to avoid losing data.  If the data is not uploaded before the recorder memory fills up, the oldest data in the recorder will be overwritten first.


Q:  What type of central database is used with your PowerScape System?

A:  Microsoft Data Engine (MSDE) is provided without cost as part of the Enetics PowerScape System.  MSDE is functionally similar to Microsoft SQL Server with the primary limitation that MSDE has a maximum storage capacity of 2 gigabytes.  After that storage limit is met, the user can choose either to archive old data, or to easily migrate to Microsoft SQL Server (purchased from Microsoft or Enetics at around $1,400), which is also supported by Enetics software.  With 50 Recorders, data storage interval of 15 min and saving all 117 parameters, the MSDE database will fill up in 2 years requiring upgrading to Microsoft SQL Server.


Q:  How does SPEED™ (NIALMS) work?

A:  Very well thank you.  Actually, it’s true that SPEED™ can determine the actual energy consumption of individual appliances within the house and present the results in the form of interval data without having to directly monitor each appliance.  It does this by “inspecting” the whole-building energy profile for small transitions in energy consumption caused when individual appliances turn on and off.  By comparing the whole-building consumption after a transition with the whole-building consumption before a transition, Enetics’ SPEED™ algorithms can determine the characteristics of the appliance causing the transition and track its operation.  The complexity in the algorithms arise from having to deal with a number of types of special situations that naturally occur with loads in any building.  Examples of these include two appliances turning on or off at the same time; and multi-state appliances (that aren’t just “on” or “off” but can be in any one of several “on” states).


Q:  What kind of accuracy can I expect from SPEED™?

A:  Accuracy of SPEED™ depends upon the type of load being analyzed.  The following results are from independent test performed nationwide:

Pump(well or fuel) .99
Water Heater .96
Refrigerator / Freezer .96
Clothes Dryer .96
Waterbed Heater .96
Central A/C .91

Q:  How do I backup (or archive, or export) my Enetics’ database?

A:  Refer to the information in this PowerPoint presentation.


Q:  How do I move a SPEED™ recorder from one house to another?

A:  Refer to the information in this PowerPoint presentation.


Q:  How do I replace the recorder on a building with a different recorder?

A:  Refer to the information in this PowerPoint presentation.


Q:  What are the methods and techniques used to name loads found by SPEED™?

A:  Refer to the information in this PowerPoint presentation.


Q:  What does the SPEED™ algorithm human interface look like?

A:  Refer to the information in this PowerPoint presentation.

 
 
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